Frequently Asked Questions

Browse our most frequently asked questions, and if you can’t find what you’re looking for, please don’t hesitate to get in touch with the AQRU team.

Still need help?

Contact us below and one of our team will get back to you shortly.

help@aqru.io
  • What interest rates do you pay?

    You receive a flat 12% interest on stablecoins, 7% on Ethereum and 7% on Bitcoin and it is all yours to keep. Funds can be added and removed in cryptocurrency or fiat currency daily.

  • Do you charge any fees?

    When you withdraw funds from the platform there is no fee for fiat withdrawals. There is a $20 for crypto withdrawals, charged in the asset you are withdrawing.

    What payment methods do you accept?

    We accept payment by card, bank transfer, or wallet-to-wallet crypto payments (currently accepting BTC, ETH, USDT, USDC, DAI)

  • How do you pay such high rates of return?

    AQRU generates returns by lending out our customers digital assets to institutional and retail borrowers as well as participating and supporting decentralised exchanges. We have a rigorous risk management process and insure deposits that we lend to decentralised exchanges. Where we lend money to retail investors and institutions, we ensure that it is 100%+ collateralised.  This strategy means funds are easily accessible and we pay out returns to customers daily.

    Returns generated by cryptocurrency deposits remain high as market participants are willing to pay high levels of interest to borrow assets they struggle to access via traditional needs. As the crypto market develops yields will decrease as capital becomes more accessible, however, we feel there will also be opportunities that emerge to generate yield to compensate.

  • Are you regulated?

    Accru Finance Ltd. is a limited liability company registered in the Republic of Bulgaria with registration number 206651201. Accru Finance Ltd. and is registerd as a Cryptoasset service provider with the Bulgarian National Revenue Agency (NRA).

  • Are you secure?

    Cryptocurrencies are inherently high-risk products as blockchain technology is new. The main risks faced by companies within the crypto space are:

    Hacking – crypto wallets held by AQRU are penetrated by third parties. AQRU uses leading wallet infrastructure provider Fireblocks to ensure security of assets. We also have a $30 million policy in the event assets are stolen.

    Coin risk – if the underlying coins are disrupted by bad actors they could lose a large portion of their value. For example, if someone were to launch a 51% attack on Bitcoin, they could issue large amounts of new Bitcoin othus devaluing it. We see this risk as relatively low as we only provide access to the largest most liquid cryptocurrencies on our platform.

  • What is the minimum deposit and withdrawal?

    The minimum deposit amount is €100. There isn’t a withdrawal minimum as long as you can cover the fee.

  • Do I still own my coins when I send them to AQRU?

    AQRU acts as a cryptocurrency custodian. By doing so, we take full control of customer assets when they are deposited. These deposits are protected by our wallet insurance provided by Fireblocks.

  • How long does it take to deposit or remove funds?

    For cryptocurrency we will usually notify you of receipt of funds within 20 minutes of you making a transfer.

    With fiat currency, this will depend on your bank and method of payment. Some transfers can take as little as an hour to be confirmed others, such as those sent internationally, can take up to 5 days to clear depending on where your bank is based.

  • Why do I need to provide identification?

    We take all regulatory and anti-money laundering requirements extremely seriously and adhere to all requirements set by regulators. We have a responsibility to ‘know our customer’ and ensure we know the source of any funds transferred to an account. Please be patient with our questions and document requests as these processes only strengthen the credibility and security of the cryptocurrency ecosystem.

  • Who are AQRU?

    AQRU was created by an experienced team of investment, payment and technology experts. AQRU was created out of a frustration with the difficulty that many people face to generate returns from their cryptocurrency. The crypto market was initially created to make financial services available to everyone however, it has quickly become complex, full of jargon and impenetrable to everyday investors. AQRU is here to change that. We have created an easy-to-use platform making it simple to convert fiat into crypto and begin earning high returns on your chosen assets immediately.

  • Which cryptocurrencies do you cover?

    You can deposit or invest in Bitcoin (BTC), Ether (ETH) or multiple stablecoins (USDT, USDC, DAI). We will add more in response to demand but will always have a strict requirement that the coin have a consistent track record and proven utility.

  • Do you accept corporate customers?

    Yes, we do. To onboard you we will need to identify the business, directors and all beneficial owners. Please email onboarding@accru.finance to learn more.

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